Business Process Management

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Politicking Can Kill Not Just Projects, But Damage Enterprise Value Systems!

It was an opportunity of a lifetime for the newly appointed team of the entity formed as a joint venture between two behemoths; anyone would have vied for a part of the action; the team was handpicked with high performers in their respective fields. They collectively created an audacious vision ...

Transforming IT Operations at Vodafone India

Change is the only constant in life. This is no exception when it comes to organizations. We have to keep moving things and derive business value. In 2008, post outsourcing, the biggest challenge for us was to consolidate our service delivery across 23 different telecom circles (business units). A telecom ...

Challenges of a Liquor Business CIO

Liquor business is one of the most complex businesses to be in. As the CIO of a liquor manufacturing company, I face some unique challenges. These are partly by virtue of the complexities of government procedures, rules and regulations that are linked to purchase of raw material and movement of ...

The ‘Uber Syndrome’ and Why It’s Making World’s Top Execs Cringe

Uber has more than just revolutionized the transport and logistics industry. It has lent a new vocabulary term that embraces enterprises across all verticals – the ‘Uber Syndrome’. In fact, there is a warning for enterprises to be on the lookout for this syndrome, considering how dangerous it can ...

Auto CIOs-Industry Get into Turbo Mode: Launch AutoDX

Auto DX - a jazzy name given to Data Exchange - was the new buzzword today in a press conference I attended in many-many years. The reason was special. Four years of tireless effort had resulted into developing an Electronic Data Interchange for seamlessly integrating the Auto OEMs and auto ...

Where's IT at Fault in KYC Norms?

Knowing customers has been cited as a way to help banks to grow. In fact the former Deputy Governor, Reserve Bank of India (RBI), Dr Subir Gokarn in a press conference a few months earlier had said that if banks really know their customers, they will be able to grow ...

A Roadmap to a Mature Analytics Model

The Maturity Model of Business Analytics provides a framework to assess an organization's current maturity level and conceptualize the path for enhancing the effectiveness of Business Intelligence (BI)/Analytics. With this framework, our enterprises can hasten the pace of maturity of its analytics systems, and benefit from its BI initiatives.I ...

IT: A Game Changer for Manipal Hospitals

IT has a big role to play in the healthcare system to improve the quality and efficiency of operations and delivery. These, along with patient safety, are the key drivers for IT investment in the healthcare setup. At our 650-bedded flagship hospital - Manipal Hospital Bengaluru (MHB) - the HIS solution is ...

CIO: The 'Big Process' and Changing Exepectation

The growth of cloud computing, rapid use of enterprise mobility and an all pervasive application of technology have changed the way businesses look at IT. Most CIOs would agree that working in silos has been a thing of the past and they have to be more in sync with the ...

Are CIOs Bad in Project Management?

On one side, the top management wants a world-class high profile CIO who should be good in technology and have a good understanding of processes, business and operations as well. On the other side, It's an interesting discovery, CIOs change jobs very frequently for an n number of reasons. Out ...

Change Management on the Shop Floor

Change management in the manufacturing business has its own  challenges. However, the biggest hurdle comes on the shop floor. It is important for a CIO to visit the shop floor frequently to get a sense of the working conditions there. Only then, can one device a strategy to bring about ...

Automation Marries Awareness at Volvo Eicher

Automation plays an important role in today's competitive manufacturing environment. Its advantages include reduction in operation time and costs while boosting productivity. Labor cost is going up. As a result of this, there is a lot of demand on the IT systems for automation, in the absence of which a ...

How IT Drives Productivity at Volvo Eicher

In today's Topsy-Turvy economy it is crucial for businesses to have the right information, based on which they can make accurate decisions. This is where IT plays the decisive role. Areas such as business intelligence and high-end analytics support business growth by providing the right information at the right time. Volvo Eicher ...

10-Point Action Plan for Social Media Management

Social media is fast becoming a way of life for hundreds of millions of individuals as well as people working in organizations, all the over the world, to exchange and share all types of information (data, voice, text, video, film, music, pictures, etc.) about themselves for personal or business ...

Vodafone Fast Forwards Process Re-engineering

Business process re-engineering is an important focus area in Vodafone. There is a separate team that concentrates on it. As part of a program called Fast Forward, we identify business processes with the help of the teams that are working on it to look at ways in which we can make them ...