Crisis Management

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It Takes a Disaster to Unite Everyone, Then the Blame Game Starts

A recent but fading cyber incident exposed technology vulnerabilities that were always known and ticked off as acceptable risk by almost every enterprise. It was all about deferring necessary change with lower spends; for some it was about inability to change because vendor or supplier or support provider did ...

Why a CIO Discarded his Mobility Project

The CIO of a mid-size manufacturing company based out of Mumbai developed a mobility solution for its sales force who worked in remote areas. "Mobility is a crucial need for my business. With this solution, I wanted to improve transparency and effectiveness of our marketing schemes for the retailers in ...

Even Smart Leaders Make These Mistakes

Recently, I had the pleasure of hosting Jack and Suzy Welch for a lively conversation about their new book, The Real-Life MBA. Based on decades of experience leading and writing about companies, they highlighted six common leadership blunders--all of which are backed by evidence:1. They don't invest in developing their people.Many leaders are threatened ...

Embrace Digital to Avoid Maggi Muddle!

The current crisis at Nestle India is a sad story of an all rounded systemic failure. It also hints at gross negligence and irregularities. On Nestle's part, the failure seems to be in not complying with food standard regulations and on authority's part, the failure is in not creating a ...

CIO & IT Leader Mid-life Crisis

Considering sensitivities and association with personal lives that many would have to this post, I would like to start with a disclaimer. This is an assimilation of experiences and sharing from many people over a period of time and not a reflection of any one person's life, journey, past or ...

Can Ethics Be Enforced?

"History shows that where ethics and economics come in conflict, victory is always with economics. Vested interests have never been known to have willingly divested themselves unless there was sufficient force to compel them." Well said (Babasaheb) Bhimrao Ambedkar! In today's world the easiest thing to compromise is ethics ...

Privileged Accounts Play a Key Role in Majority of Security Attacks

Israeli cyber-security start-up CyberArk, a global security firm specializing in privileged account security (password and login credentials protection) boasts of being the only security company laser-focused on striking down targeted cyber threats, those that make their way inside to attack the heart of the enterprise. "We basically are security for ...

Why Every Business Needs a Disaster Recovery Plan:INFOGRAPHIC

If a disaster of any scale and event can interrupt our operations, it poses a threat we cannot ignore.The above infographic shows the impact on businesses when a worst-case scenario becomes a real-life crisis situation. It is essential that enterprises do not wait for an emergency to occur and ...

Pulling Your Company Out of a Crisis Mode

Are you aware of any organization that has never been in any kind of crisis, small or large or of any kind? Restaurants get awful reviews, enterprises get criticized for ineffective customer service, product recalls or worse, there can be a fire, flood or any kind of disaster that can ...

Is the Right Baton Passed to the Right Man?

A few weeks ago, on a Sunday, I met a CIO of a large agro machinery manufacturing company. He's just joined this multinational company. As usual, I asked him how he is coming along in this new job and global set up?His answer was a bit disturbing and caused ...

CFO's Role in InfoSec: Active Participation & Planning

Who is responsible in managing an organization's information security? Majority of the companies will point towards their IT department. No company wants to showcase itself as vulnerable, and they do not want their share prices to tumble, and each one has a reputation to preserve.So it is the CIOs/CISOs ...

Market Imbalances that Every CIO Must Understand

The contemporary organizations are very different. The earlier concept of an organization as internal hierarchies, solid boundaries (often physical), well defined roles and responsibilities (emanating from specialization, formalization and division of labour), long term strategies, centralized power and stability as the end goal does not work in today's fast changing ...

How Can CIOs Manage the Inherent Tensions

Each of us plays multiple roles and many of these roles compete with each other for our attention. How successfully do we manage them together determines our effectiveness.  CIOs too play multiple roles and more often than not, a few of these roles takes more attention than a few ...

Why a CIO Puts his C-suite on the Defensive to Protect Business

I recently had a meeting with the CIO of a Mumbai-based financial services firm. When I entered his cabin, the CIO was in a discussion with two of his IT colleagues. I insisted that I will wait outside till he finishes the ongoing meeting. However, he simply asked me not ...

Three CIOs - Three Challenges; No Solution?

In last one month (may be six weeks) I met five CIOs separately and all five of them spoke about distinct challenges they're facing in their respective environments. These could be common problems but are seldom discussed in open. The most astonishing part is that none of these problems are ...