Post Alcatel Lucent Acquisition, Nokia’s IT Focusing on Integration and Digital Transformation

With Nokia’s acquisition of Alcatel Lucent, its like two giants coming together with a combined global population of 100k. One of the biggest challenges facing the company today is the integration of both the entities, and IT will play a major role in this.

Nokia has outlined the company’s IT roadmap, which besides integration and creation of common platforms also includes digital transformation. Incidentally, the acquisition couldn’t have come at a more opportune time for the company’s digital transformation vision. With the integration and move towards common platforms there are a lot of technologies and solutions that are being evaluated. This gives Nokia the opportunity to ensure that they are aligned to the digital transformation agenda. “We have the chance to re-evaluate. This is the right time to see that whatever we are evaluating whether that fits in with our digital transformation vision or not,” says Awita Badonia, Director (CSM) India, Nokia.

However, she goes on to add, that there are also challenges involved at the same time as one needs to ensure cost savings and re-using the infrastructure.

In terms of the near future roadmap, by second half of 2016 Nokia is planning to implement Sharepoint online, which will become the home of Nokia’s intranet and the location for team and project sites for sharing information along with the comprehensive search capabilities.

Also in the pipeline for second half of 2016 is setting up of a common virtual conferencing capability with integrated audio to provide a virtual meeting room, allowing participants to conduct web based meetings.

By end of 2016, Nokia is aiming to put in place a common platform for chat and presence, which is currently under evaluation. Former Alcatel Lucent and former Nokia were using two separate tools for collaboration.

Another key project is the roll out of Microsoft Office 365 to all the Nokia employees. For the older Nokia employees, the implementation is already underway and for those who have come from former Alcatel Lucent the roll out will now be undertaken. The entire implementation of Office 365 across Nokia is expected to be completed by next year. It is also expected to have a common IT service desk within first half of 2017.

“This is both a challenging and an interesting time for IT in the company. Our aim is to provide all the services - integration and transformation services – with minimal user disruption,” says Badonia.

Badonia has set certain guidelines for herself and the IT team to follow during this integration journey. This includes being able to align experts from both the former companies and get them to work with a feeling of being part of ‘one’ company. She feels that it is also important for them to leave their prejudices and perceptions behind and drive towards the solution which is the best available between the two organizations while integrating. “One has to look into the technology, cost savings and the available infrastructure which one would like to re-use while integrating, and then learning from the issues/failures from the existing platforms and infrastructure which one is using and then trying to find one common solution, which would be best for the company,” she explains.

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