As we all know, last year IBM completed the process of spinning off its Global Technology Services business unit into Kyndryl – a separate publicly traded company. Kyndryl was launched as one of the world’s leading IT infrastructure providers, with a claim of “a differentiated approach” that integrates development, security and operations into its service offerings. When the company was launched in its new avatar, it already had a large pool of skilled workforce of over 90,000 technology folks offering advisory, implementation and managed services to over 4,000 customers, including a large majority of the Fortune 100 across sectors, across geographies.
Kyndryl, through its laser focused approach, provides everything from traditional hosting and networking services to transformational services like modernisation of mission-critical infrastructure and hybrid and multi-cloud management and more.
Generally, we see companies being built from group-up and then gradually grow. However, Kyndryl is a totally different story. It spun off from IBM and had a base in over 60 countries. It has over 3,000 patents and a great set of Intellectual Property. That’s a surprisingly unusual start. However, it is also a fact that Kyndryl disclosed three consecutive years of declined revenue (this includes the revenue when it was known as IBM GTS) and also net loss ($2.01 billion in 2020) with a revenue outlook between $18.5-18.7 billion.
With this in the backdrop, DynamicCIO caught up with Lingraju Sawkar (Henceforth Lingu) to talk about how the company will compete in the fierce market which already has a lot of other dominant players including DXC, TCS, Accenture, Capgemini, Cognizant etc. Lingu, is the President of Kyndryl India. He is an old IBMer who previously held senior leadership positions in the Global Technology Services and Infrastructure Services businesses of IBM.
The highlight of the conversation with Lingu were the following:
- Kyndryl to live up to customer trust: The company will ensure that it lives up to the promises made to its customers – respect, understand and focus on their customers growth.
- Krndryl’s future growth: That the company is building on the back of the existing customers, with an agile and flat org, and talent retention and acquisition.
- Six core practices: Kyndryl will focus on six key practices namely cloud, application data, AI, resiliency and security, digital workplace, network & zCloud.
- Partnerships: Forge more partnerships with niche players to help solve bigger challenges of the customers.
- Mantra: Kyndryl is important for India and India is important for Kyndryl.